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Evidence Guide: MSS408005 - Develop knowledge systems and learning processes for an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS408005 - Develop knowledge systems and learning processes for an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Identify processes generating new knowledge

  1. Identify any existing systems for organisational learning.
  2. Encourage the open discussion of current performance and problems.
  3. Facilitate consensus problem solving.
  4. Ensure both qualitative and quantitative knowledge are captured.
  5. Validate findings with relevant managers.
Identify any existing systems for organisational learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the open discussion of current performance and problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate consensus problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure both qualitative and quantitative knowledge are captured.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate findings with relevant managers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop knowledge capture and retrieval systems

  1. Obtain required approvals.
  2. Provide useable systems for recording of problems, causes and solutions.
  3. Facilitate the extraction of knowledge from records.
  4. Ensure all project work captures generated knowledge.
  5. Ensure knowledge is in a form able to be applied by the organisation and its personnel.
  6. Develop knowledge storage and retrieval systems.
  7. Monitor knowledge capture system use and suitability.
Obtain required approvals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide useable systems for recording of problems, causes and solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the extraction of knowledge from records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all project work captures generated knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure knowledge is in a form able to be applied by the organisation and its personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop knowledge storage and retrieval systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor knowledge capture system use and suitability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve the application of organisational knowledge

  1. Ensure knowledge is distributed to and available where needed.
  2. Ensure knowledge system is part of standard procedures and practices.
  3. Encourage the routine use of the knowledge system.
  4. Facilitate open discussion of knowledge and knowledge system.
  5. Identify inhibitors to greater use of knowledge.
  6. Take actions to improve application of organisational knowledge.
Ensure knowledge is distributed to and available where needed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure knowledge system is part of standard procedures and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the routine use of the knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate open discussion of knowledge and knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify inhibitors to greater use of knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take actions to improve application of organisational knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and improve learning processes

  1. Review use of knowledge system.
  2. Evaluate benefits obtained from knowledge system.
  3. Identify areas where the knowledge system is not being fully utilised.
  4. Identify areas where greater benefits could be obtained from the knowledge system.
  5. Discuss areas of possible improvements with relevant managers and other stakeholders.
  6. Develop consensus improvement plans for the knowledge system.
  7. Obtain required approvals.
  8. Train personnel, as required, to improve use.
  9. Implement improvement plans.
Review use of knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate benefits obtained from knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where the knowledge system is not being fully utilised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where greater benefits could be obtained from the knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss areas of possible improvements with relevant managers and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop consensus improvement plans for the knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Train personnel, as required, to improve use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvement plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify processes generating new knowledge

1.1

Identify any existing systems for organisational learning.

1.2

Encourage the open discussion of current performance and problems.

1.3

Facilitate consensus problem solving.

1.4

Ensure both qualitative and quantitative knowledge are captured.

1.5

Validate findings with relevant managers.

2

Develop knowledge capture and retrieval systems

2.1

Obtain required approvals.

2.2

Provide useable systems for recording of problems, causes and solutions.

2.3

Facilitate the extraction of knowledge from records.

2.4

Ensure all project work captures generated knowledge.

2.5

Ensure knowledge is in a form able to be applied by the organisation and its personnel.

2.6

Develop knowledge storage and retrieval systems.

2.7

Monitor knowledge capture system use and suitability.

3

Improve the application of organisational knowledge

3.1

Ensure knowledge is distributed to and available where needed.

3.2

Ensure knowledge system is part of standard procedures and practices.

3.3

Encourage the routine use of the knowledge system.

3.4

Facilitate open discussion of knowledge and knowledge system.

3.5

Identify inhibitors to greater use of knowledge.

3.6

Take actions to improve application of organisational knowledge.

4

Evaluate and improve learning processes

4.1

Review use of knowledge system.

4.2

Evaluate benefits obtained from knowledge system.

4.3

Identify areas where the knowledge system is not being fully utilised.

4.4

Identify areas where greater benefits could be obtained from the knowledge system.

4.5

Discuss areas of possible improvements with relevant managers and other stakeholders.

4.6

Develop consensus improvement plans for the knowledge system.

4.7

Obtain required approvals.

4.8

Train personnel, as required, to improve use.

4.9

Implement improvement plans.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify processes generating new knowledge

1.1

Identify any existing systems for organisational learning.

1.2

Encourage the open discussion of current performance and problems.

1.3

Facilitate consensus problem solving.

1.4

Ensure both qualitative and quantitative knowledge are captured.

1.5

Validate findings with relevant managers.

2

Develop knowledge capture and retrieval systems

2.1

Obtain required approvals.

2.2

Provide useable systems for recording of problems, causes and solutions.

2.3

Facilitate the extraction of knowledge from records.

2.4

Ensure all project work captures generated knowledge.

2.5

Ensure knowledge is in a form able to be applied by the organisation and its personnel.

2.6

Develop knowledge storage and retrieval systems.

2.7

Monitor knowledge capture system use and suitability.

3

Improve the application of organisational knowledge

3.1

Ensure knowledge is distributed to and available where needed.

3.2

Ensure knowledge system is part of standard procedures and practices.

3.3

Encourage the routine use of the knowledge system.

3.4

Facilitate open discussion of knowledge and knowledge system.

3.5

Identify inhibitors to greater use of knowledge.

3.6

Take actions to improve application of organisational knowledge.

4

Evaluate and improve learning processes

4.1

Review use of knowledge system.

4.2

Evaluate benefits obtained from knowledge system.

4.3

Identify areas where the knowledge system is not being fully utilised.

4.4

Identify areas where greater benefits could be obtained from the knowledge system.

4.5

Discuss areas of possible improvements with relevant managers and other stakeholders.

4.6

Develop consensus improvement plans for the knowledge system.

4.7

Obtain required approvals.

4.8

Train personnel, as required, to improve use.

4.9

Implement improvement plans.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or department/section, to:

review knowledge system and learning process across the organisation

relate learning processes to implementation of competitive systems and practices

identify components of current knowledge system that require improvement

develop improvements to current knowledge/learning system, including setting of system metrics

manage implementation of improvements.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop knowledge systems and learning processes, including knowledge of:

competitive systems and practices principles and tools

organisational goals strategies, operations and processes

approval processes within organisation

cost/benefit analysis methods

methods of determining the impact of a change

communication methods and media for a range of audiences

customer perception of value

reward systems

learning and knowledge management systems.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.